You’ll need to log on using a Secure Key from 5 September
With digital fraud and hacking at a record high, new regulations are coming into effect in mid-September that are designed to help everyone's accounts be even safer.
This means from 5 September, you won’t be able to log on to Online or Mobile Banking using just your Online banking password and answer to your memorable question.
Instead, you’ll need to use a Secure Key. You may already have one, but if not, here’s how it works:
A secure key is a type of two-factor authentication that lets us know it’s you that’s accessing your account, and nobody else.
You can either use a Digital Secure Key (part of the Mobile App) or a Physical Secure Key (which is a key ring that looks like a mini calculator).