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Our most up to date information and frequently asked quesitons on how we can support you.
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You can manage your money securely and efficiently with our Mobile App and Online Banking.
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To ensure we can maintain our most essential services we are changing opening times for some services.
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Our Mortgages are at the top of their game. You don't win awards for nothing, you know. Your home may be repossessed if you do not keep up repayments on your mortgage.
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Heads up!
... latest news from first direct
Nobody likes to be the last to know about things do they? So, if we've got something to share, we'll tell you here. Take a look...
Independent service quality survey results
Personal current accounts
Published February 2020
As part of a regulatory requirement, an independent survey was conducted to ask approximately 865 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
| Ranking | Institution | Percentage | ||
|---|---|---|---|---|
| 1 |
|
83% | ||
| 2 |
|
82% | ||
| 3 |
|
74% | ||
| 4 | joint = |
|
63% | |
| 4 | joint = |
|
63% | |
