Coronavirus help and support
We’re here for you if you’re worried about how coronavirus is affecting your finances.
Some reasons we think you'd like banking with us
24/7 Mobile and Online Banking
You can quickly and easily check balances, move money, set up payees and pay bills with our secure Mobile Banking App and Online Banking.
We're always here for you
If you want to talk to us you'll always be able to speak with a fellow human here in the UK, 24 hours a day, 7 days a week.
Money wellness hub
A place full of helpful articles and info to see you through the trials and tribulations of financial life and just life, in lockdown and well beyond.
Independent service quality survey results
Personal current accounts
Published February 2021
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
Ranking | Institution | Percentage | ||
---|---|---|---|---|
1 |
![]() |
85% | ||
2 |
![]() |
83% | ||
3 |
![]() |
82% | ||
4 |
![]() |
76% | ||
5 |
![]() |
71% |
