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Independent service quality survey results
Personal current accounts
Published February 2020
As part of a regulatory requirement, an independent survey was conducted to ask approximately 865 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
| Ranking | Institution | Percentage | ||
|---|---|---|---|---|
| 1 |
|
83% | ||
| 2 |
|
82% | ||
| 3 |
|
74% | ||
| 4 | joint = |
|
63% | |
| 4 | joint = |
|
63% | |
