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Contact us

Whenever you like, day or night

Your query will always be answered by a real person here in the UK.

Got a specific query?

Send us a message

Existing customers:

Send a secure message for account queries

Log on to Online Banking


New to first direct and general queries:

Email us at



Please don't send personal account information in emails.

Opening hours

Need to know more about our opening times for specific departments?

Find your nearest HSBC branch

first direct customers can visit any HSBC branch to pay in and withdraw money, deposit cheques and carry out a few other handy transactions.

Find your nearest HSBC branch


We love to hear from you, whether it's over the phone, by email or through our online communities, you can submit any feedback or general queries you have using this online feedback form.

Online feedback form


We know that from time to time things don't always go according to plan. If you would like to make a complaint, please have a look which is the best route for you.

Guide to our complaints process

Write to us


first direct

40 Wakefield Road


LS98 1FD

Payment Protection Insurance

You can find out more about contacting us regarding PPI complaints.


Money worries?

If you are a first direct customer and are at all worried about your finances, our Credit Solutions Team are ready and waiting to talk to you on  03 456 100 189. Or you may find helpful advice on our financial management page.