Home Help Bank accounts Payments and transfers help Current Page

Payments and transfers

  • How do I transfer money between first direct accounts?


    In Online Banking or the App you can click on the account you wish to move the money from then select ‘Move Money’ from the options that appear below and then ‘Existing Payee and my accounts’ for an internal transfer to one of your own accounts or someone you have paid before.

    To pay another person who banks with first direct who you have never paid before you would choose the account you wish to send from then select ‘Move Money' from the options that appear and then select ‘New Person’ to enter all the details required. You will need the person’s name, sort code, account number, reference and payment amount. As this is the first time you are setting up this payment you will need a transaction security code generated by your secure key or digital secure key.

    Alternatively you can also call us on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260)).

    In Online Banking or the App you can click on the account you wish to move the money from then select ‘Move Money’ from the options that appear below and then ‘Existing Payee and my accounts’ for an internal transfer to one of your own accounts or someone you have paid before.

    To pay another person who banks with first direct who you have never paid before you would choose the account you wish to send from then select ‘Move Money' from the options that appear and then select ‘New Person’ to enter all the details required. You will need the person’s name, sort code, account number, reference and payment amount. As this is the first time you are setting up this payment you will need a transaction security code generated by your secure key or digital secure key.

    Alternatively you can also call us on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260)).

  • How do I transfer money to a different bank account?


    Setting up a one-off and ad-hoc payments is quick and easy. You can do it in minutes through Online Banking or through our App by selecting ‘Move Money’, ‘New person or New Company’ to do this you will need to provide the following details:

    • destination sort code (6 digits)
    • destination account number (usually 8 digits)
    • destination account name
    • payment reference
    • payment amount
    • a transaction security code generated by your Secure Key or Digital Secure Key (If you have our App set up as your Digital Secure Key then you can also use that to pay new and existing beneficiaries).

    All payments are subject to internal checks but if you’re unsure whether a payment has arrived with the person/company or not, we would advise them to check with their bank (only after 2 hours of the payment being sent). As soon as the payment goes out of your account it will show up on your statement.

    Alternatively you can also call us on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260)).

    Setting up a one-off and ad-hoc payments is quick and easy. You can do it in minutes through Online Banking or through our App by selecting ‘Move Money’, ‘New person or New Company’ to do this you will need to provide the following details:

    • destination sort code (6 digits)
    • destination account number (usually 8 digits)
    • destination account name
    • payment reference
    • payment amount
    • a transaction security code generated by your Secure Key or Digital Secure Key (If you have our App set up as your Digital Secure Key then you can also use that to pay new and existing beneficiaries).

    All payments are subject to internal checks but if you’re unsure whether a payment has arrived with the person/company or not, we would advise them to check with their bank (only after 2 hours of the payment being sent). As soon as the payment goes out of your account it will show up on your statement.

    Alternatively you can also call us on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260)).