To use our App you need to be a first direct customer with a compatible device. Simply download the App and follow the on-screen instructions.
You are in section Home Bank Accounts Ways to bank Our Mobile App Current Page
Our Mobile App
What’s new in the App

View your card PIN
Don’t worry about forgetting your PIN, it’s always available to view in our App.

View your card details
Don’t have your card to hand? Your card number, expiry date and CVV are always available to view in our App.
Controls for your card at cash machines
Our App can be used to switch cash withdrawals on or off and change the daily withdrawal amount on your card.
Control where your card can be used
Our App can be used to lock and unlock your card for online, contactless or Chip and PIN transactions.
What’s coming soon to the App

Organise your spending
Create tags for any transaction e.g. ‘Holiday’ or ‘Wedding’. Add those tags to other transactions, then you can view all your spending for each tag.

Spending insights
See how much you're spending, on what, and who with, giving you a better understanding of where your money goes each month.

Push notifications
Get instant notifications when money goes in and out of your accounts. These alerts can help protect you from fraud.
What else you can do in the App
Payments and transfers
Add new payees, send money between your accounts and to other people or companies.
Freeze and unfreeze cards
Pause the panic when you misplace your card with the Freeze/Unfreeze button.
Report lost or stolen cards
Report a lost or stolen card to us and find out how to replace a damaged card.
Login quickly and securely
Using your face or fingerprint to login is quick and secure.
Pay in cheques
Pay in a cheque whenever you like, it’s as simple as snapping a photo.
See pending transactions
For cheques, BACs/Salary credits and Direct Debits for the next working day.
Standing orders and Direct Debits
Set up standing orders and view or amend your Direct Debits.
Turn gambling transactions on your card on and off
You can put a block on your debit card for gambling transactions.
Add your card to your phone
Our App can be used to add your card details to your phone. This makes it easier to set up Apple Pay and Google Pay.
View Credit Card statement info
View Credit Card next payment date, minimum payment amount due and statement balance.
Online chat
Our App can be used to chat with us – go to Help > Send us a message.
Apply for our products
Our App can be used to apply for a Personal Loan, Credit Card, Regular Saver Account and Cash ISA.
Update your personal details
Update your address, phone number and email address. Go to the ‘More’ menu and select ‘Profile’.
FAQs
Ready to go?
New to first direct?
You need to have a first direct Current Account before you can use our App.
Digital Secure Key - Getting started
iPhone, iPad, iPad mini, iPod touch, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android™ is a trademark of Google LLC. BlackBerry® and related trademarks, names and logos are the property of Research In Motion Limited and are registered in the U.S and countries around the world. Windows Phone® is a registered trademark of Microsoft Corporation in the United States and other countries.
Portions of our App utilise open source software. You can learn more about this here.