If you want to contact us, there are a number of ways you can get hold of us.
| Existing customers | Call us on 08 456 100 100 or +44 113 234 5678 if you're calling from abroad.
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| New to first direct | Call us on 0800 24 24 24.
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| Existing mortgages | Call our mortgage team on 08 456 100 173. This team is available 08:00 to 22:00, seven days a week.
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| New mortgages | Call our mortgage team on 08 456 100 103. This team is available from 08:00 to 22:00, seven days a week.
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| Credit cards | To talk to us about a new credit card application call 08 456 100 199. This team is available from 07:00 to 22:00 Monday to Saturday and 08:00 to 22:00 Sundays. For any other queries call 08 456 100 100. This team is available 24 7 365.
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| If you're an existing customer, log on to Internet Banking and send us a secure message. If you're not an existing customer or don't use Internet Banking, email us at 24hours@firstdirect.com or complete our online feedback form. As this is not a secure channel, please don't include any personal details in any emails sent to this address.
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| Minicom | Contact us on 08 456 100 147.
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| Post | Write to us at: first direct, 40 Wakefield Road, Leeds LS98 1FD. If you are changing address, please contact us on 08 456 100 100.
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| Complaints | If you wish to complain about first direct, please read the full details of how we handle complaints.
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| Advice | If you are in financial difficulty or have any money worries and you are a first direct customer you can discuss your finances with one of our trained credit counsellors on 08 456 100 189. Alternatively, please read our online information on money worries. |
Because we want to make sure we're doing a good job, we may monitor or record our calls. We hope you don't mind.
first direct is a division of HSBC Bank plc. © HSBC Bank plc 2008. All Rights Reserved. Member HSBC 
Group.
Because we want to make sure we're doing a good job, we may monitor or record our calls. We hope you don't mind.
